returns & exchanges
Jodie Podie is committed to making every customer a happy one. We take pride in each and every collection that we make and sell. if you are not completely satisfied with your jodie podie creation, You have 15 days after receiving your shipment, to have it back in jodie podie’s hands. (please note that all collections that have been personalized can not be returned or refunded)
All returns MUST be in 100% ‘new and unused’ condition, with all the original tags in place. This means goods in original packaging, intact, with original tags intact, blanket unwashed, unused and unsoiled. Please ensure that the collection you are returning is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it or refund your credit card for the charges. We reserve the right to refuse a product that we consider does not meet these requirements.
Please note, jodie podie is not responsible for the shipping charges, either on the initial delivery or return.
If you have any more questions about returns, please don’t hesitate to send us an email at firstname.lastname@example.org We always love to hear from our jodie podie friends!
IMPORTANT NOTE ABOUT RETURNS:
We can only exchange/return items purchased directly from jodiepodie.com. Any item deemed "used" will be ineligible for return. Pending inspection it is Jodie Podie’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you and no return provided. Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.
All orders from jodiepodie.com are checked by hand prior to being shipped, and all care is taken to ensure they are in good order. Unfortunately faults do happen and we will happily exchange your product or give you a refund for any of our Collections proven to be faulty.
A great deal of care is taken in packaging your goods to ensure they arrive at your door intact. In the unfortunate event that your product arrives damaged in transit through Canada Post or FedEx, we can not accept responsibility. All complaints are to be forwarded to either Canada Post or FedEx.
Every effort is made to portray our items clearly and as accurately as possible on our website. Please be advised all computer screen colour settings vary and can affect the way our products appear on the viewing monitor. Jodie Podie can not be held responsible for any colour discrepancies.